The hotel offers amenities for your comfortable stay and unforgettable experiences
Spotless Room
“The room was impeccably clean, enhancing my overall comfort and relaxation during my stay.” view full review
Relaxing Spa!
“The spa facilities provided a serene atmosphere, and the massage I received was truly rejuvenating.” view full review
Excellent Shower
“The shower pressure was fantastic, making for an invigorating experience every morning.” view full review
Perfect Kitchen Setup
“The self-catering kitchen was well-equipped, allowing for easy meal preparation.” view full review
General
Free Wi-Fi
Safe deposit box
24-hour reception
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Room service
Dining
Restaurant
Spa & Leisure
Swimming pool
Room features
Free Wi-Fi in rooms
Air conditioning
Mini-bar
Sitting area
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Jalan Jenderal Sudirman No 58 Dumai, Riau,
Dumai,
Indonesia,
Riau
Map view
Jalan Jenderal Sudirman No 58 Dumai, Riau,
Dumai,
Indonesia,
Riau
City landmarks
Teluk Binjai
Taman Bukit Gelanggang
1.3
km
Ratu Sima
Bandar Bakau Dumai
2.6
km
mushalla al munawarah
730 m
mushalla al muttaqin
800 m
gereja
930 m
mushalla
960 m
Mosque
Masjid Hbiburrahman
1.0
km
masjid aj jadid
1.1
km
Masjid At-Taqwa
1.1
km
Mosque
@masjid darul jadid
1.1
km
masjid fi sabilillah
1.1
km
masjid al mubin
1.2
km
Siak Castle
1.2
km
Mosque
Masjid Al-Ilham
1.4
km
Mosque
Masjid Al-Manan
1.4
km
masjid muawwanah
1.4
km
masjid al hda
1.6
km
tugu burung silindid
1.6
km
Masjid Hasan Basri
1.8
km
Mosque
Masjid Al Amin
2.1
km
komplek masjid al hidayah
2.4
km
kompleks felicius dei
2.6
km
gereja al hayat
2.7
km
Mosque
Masjid Nurul ikhlas
2.7
km
Pasar Jaya Mukti
2.7
km
masjid
2.9
km
masjid baiturrahman
3.0
km
TPU
3.0
km
Nearby
Masjid al ikhsan
520 m
Mosque
Masjid Al-Anshar
530 m
Restaurants
J.CO Donuts & Coffee
200 m
Jl. Jend. Sudirman Ramayana
Papa Ibam Pizza
200 m
Jl. Jend. Sudirman Bintan
Foodpedia Dumai
240 m
Jl. Jend. Sudirman No.157 AB
Depot Ayam Penyet
1.4
km
Jl. Sultan Syarif Kasim
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
friendly staff
central location
small rooms
room for dining improvement
7.8/10
Very good
Rooms
8.0
Location
8.8
Service
8.0
Dining
6.8
Guest reviews
7.8/10
based on 10 reviews
7.0
7.0/10 based on 15 reviews
Percy
United Kingdom,
May
2024
8.2/10
During my 12-day stay in mid-May, I found the hotel to be comfortable with adequate facilities in the rooms. The staff was friendly and accommodating, even upgrading me to a suite at no extra charge. The location was central, providing easy access to shopping malls and restaurants. The dining experience was satisfactory with a good Asian selection, although there was room for improvement. Overall, the hotel offered good value for money with a nice range of facilities.
Rooms
8.0
The rooms are quite small but equipped with essential facilities like a comfortable bed, big shower, and bath.
Service
9.0
The staff was friendly and efficient during my stay, going above and beyond to ensure my comfort.
Location
9.0
The central location made it easy to explore Palembang with convenient access to nearby attractions and amenities.
Dining
7.0
The dining options were satisfactory with a decent selection, although there's room for improvement.
Facilities
8.0
The hotel provides a nice range of facilities to meet the needs of guests, adding value to the stay.
friendly staff
small rooms
Leslie
United States,
April
2024
8.4/10
I had a wonderful stay at this hotel. The rooms were big, clean, and tidy, offering excellent value for money at Rp250,000/$33.30 per night. The addition of a bathtub and extra free tea/coffee was a nice touch. The only downside was the additional charge of Rp75,000/$10 for an extra bed.
Rooms
9.0
The rooms were spacious, clean, and had great amenities.
Service
9.0
The staff was incredibly helpful and accommodating, even upgrading me to a suite at no extra charge. The smiley receptionist added a warm touch to my stay.
Location
9.0
The hotel's central location made it easy to access the nearby shopping malls and restaurants, offering convenience for exploring Palembang.
Dining
7.0
The dining options were satisfactory, especially the Asian selections. However, the kuehs were not as good as those found in nearby malls.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay, from room service to dry cleaning services.
Clean
Extra bed charge
Hilda
United Kingdom,
March
2024
7.8/10
The hotel offers big, clean, and tidy rooms at a reasonable price of 460000 ruppies with all the facilities, although there is a presence of cigarette smoke. The service is friendly and helpful, albeit some staff might be inexperienced. The location is strategic, providing easy access to shopping malls and restaurants. The dining options are satisfactory, with good Asian selections. Overall, the facilities are well-equipped and meet expectations.
Rooms
8.0
The rooms are big, clean, and tidy for a reasonable price at 460000 ruppies.
Service
7.0
The service is friendly and helpful, with a few staff members showing inexperience.
Location
9.0
The location is strategic with easy access to shopping malls and restaurants.
Dining
7.0
The dining is okay with good Asian selections, although some items may not be recommended.
Facilities
8.0
The facilities are well-equipped and satisfactory.
Elizabeth
United States,
March
2024
7.4/10
My stay at the hotel was quite pleasant overall. The rooms were clean and comfortable, although the bathroom door had its knob missing. The 1st-floor room facing the lobby was convenient, equipped with a TV and air conditioning. The service was average, with the staff not overly friendly and trying to push their transport services. The central location made it easy to access shopping malls and restaurants in Palembang. The dining experience had a mix of good Eastern-style dishes but lacked variety. The hotel facilities were satisfactory, but there were some minor issues here and there.
Rooms
8.0
The rooms were very clean and largely okay, with TV and aircon.
Service
6.0
The staff's hospitality was just average, not overly friendly.
Location
9.0
The central location was the hotel's main strong point, with easy access to shopping malls & restaurants.
Dining
7.0
The dining offered some good, more eastern style dishes, but lacked variety.
Facilities
7.0
The hotel facilities were up to hospitality standards, but there were some minor issues.
Jim
United Kingdom,
December
2023
8.4/10
The hotel offers large and bright rooms with a TV and air conditioning, though the bathroom door had a missing knob. The service was very helpful and friendly, going above and beyond to upgrade me to a suite at no extra charge. The location is its main strong point, making it easy to access everywhere in Palembang. The dining experience was okay with a good Asian selection, and the facilities are quite nice overall.
Rooms
8.0
The rooms are large and bright, equipped with TV and aircon, but the bathroom door had its knob missing.
Service
9.0
The service was very helpful and friendly, going the extra mile to put me in a suite at no extra charge.
Location
10.0
The location is the hotel's main strong point, making it easy to go everywhere in Palembang.
Dining
7.0
The dining experience was okay with a good Asian selection, although some items are not recommended.
Facilities
8.0
The facilities are quite nice overall.
Norman
United Kingdom,
November
2023
8.4/10
I absolutely loved my stay at this hotel! The rooms were spacious and fully furnished, clean, and had all the facilities I could ask for, including a kettle, slippers, dressing gown, a comfortable big bed, TV, wardrobe, big shower, and bath. The staff was extremely friendly and went above and beyond to help me with all my requests. The location was strategic and centralised, making it super easy to access the nearby shopping malls and restaurants. The dining options were good, although I'd recommend trying out the nearby malls for better choices. The facilities were top-notch, providing everything I needed for a comfortable stay.
Rooms
9.0
The rooms were spacious and fully furnished, very clean, and had all the facilities I needed.
Service
9.0
The staff was extremely friendly and above average helpful with all my requests.
Location
8.0
The location was strategic and centralised, offering easy access to the nearest shopping malls and restaurants.
Dining
7.0
The dining experience was good, yet somewhat more eastern style. I would suggest exploring other local options for variety.
Facilities
9.0
The facilities provided were excellent and added to the overall positive experience.
spacious rooms
limited dining options
Charles
United Kingdom,
November
2023
7.2/10
The hotel offers spacious and bright rooms with decent facilities, although the bathroom door had a missing knob. The central air conditioning unit outside can be noisy at times. The service is mostly friendly but some staff members may lack experience. The location is convenient with easy access to shopping malls and restaurants. The dining options are average, with some dishes being less recommended. Overall, the hotel provides a mix of positives and negatives for a stay.
Rooms
8.0
The rooms are spacious and bright, with decent facilities. However, the bathroom door had a missing knob.
Service
7.0
The service is mostly friendly, although some staff members may lack experience.
Location
8.0
The location is convenient with easy access to shopping malls and restaurants.
Dining
6.0
The dining options are average, with some dishes being less recommended.
Facilities
7.0
The hotel facilities are sufficient for a comfortable stay.
John
United States,
September
2023
7.8/10
The hotel offers spacious and tidy rooms at a reasonable price. The rooms are equipped with essential facilities like a kettle, slippers, and a comfortable big bed. However, the rooms might feel a bit dark due to tiny windows. The service is friendly, although some staff members may lack training. The central location provides easy access to shopping malls and restaurants in the city center. The dining experience is satisfactory, with local dishes available. Overall, the facilities are well-maintained and adequate for a comfortable stay.
Rooms
8.0
The rooms are big, clean, and tidy but could feel a bit dark due to tiny windows.
Service
7.0
The service is friendly but some staff members may lack training.
Location
9.0
The central location offers easy access to shopping malls and restaurants in the city center.
Dining
7.0
The dining offers satisfactory local dishes.
Facilities
8.0
The facilities are well-maintained and adequate for a comfortable stay.
Charles
United States,
August
2023
7.6/10
I had a pleasant stay at the hotel with its large and bright rooms, but the outdated carpet was a bit of a letdown. The service was exceptional and went beyond my expectations by upgrading me to a suite without extra charges. The central location made it easy for me to explore the city, although finding the ferry offices was a bit tricky. The dining options were decent with a good selection, though the kuehs were not the best. The facilities were satisfactory overall.
Rooms
7.0
The rooms are old but spacious and bright.
Service
9.0
The staff at Hotel Hayam Wuruk were very helpful and friendly.
Location
8.0
The hotel's central location provided easy access to shopping malls and restaurants.
Dining
7.0
The dining options served were nice and edible, with a good Asian selection.
Facilities
7.0
The hotel's facilities were satisfactory.
Centralized location
Old rooms
Jim
United States,
July
2023
7.2/10
The hotel is conveniently located in the city center with easy access to shopping malls and restaurants. The rooms are spacious and tidy, although they can be dark with small windows, so it's best to request a brighter room. The service was friendly and helpful, ensuring a pleasant stay. Dining options were satisfactory, and the facilities were adequate though slightly outdated. Overall, a good value for money choice in Palembang.
Rooms
7.0
The rooms are big, clean, and tidy with reasonable prices.
Service
8.0
The staff was very kind and friendly, making my experience enjoyable.
Location
9.0
The hotel's central location provides easy access to shopping and dining options.
Dining
6.0
The dining experience offered satisfactory options.
Facilities
6.0
The facilities are adequate but could benefit from some modernization.
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